Terms & Conditions

Terms and Conditions for the placing of orders
Buyer – a natural person who makes a purchase on the Website https://store.anothertravelguide.com/
Seller – SIA “P.R.A.E. Sabiedriskās attiecības”, a Latvian company
    SIA “P.R.A.E. Sabiedriskās attiecības”
    legal address: Lāčplēša iela 75A-16, Riga, LV-1011,
    registered with the Enterprise Register of the Republic of Latvia under registration number 40003453747,
    e-mail address: shop@prae.lv
    telephone: + 371 27339002
Parties – Buyer and Seller together;
Goods – a product or products ordered by the Buyer on the Website.
By placing an order, the Buyer confirms that they are familiar with and are bound by these Terms and Conditions.
The Buyer places an order on the Website, either registering their user account or without registering an account.
To place an order, the Buyer adds the selected Goods to the virtual shopping cart, selects the country/territory and pays for the order.
The Seller shall not be liable in cases where the Buyer has provided an incorrect delivery address.
The order is delivered to the Buyer or to the person specified in the order as the recipient of the order.
Your order will be shipped according to the information in the order. Publications are sent using the services and prices set by SJSC Latvijas Pasts, with shipping costs included in the purchase price.
Delivery within Latvia costs EUR 3.50.
Shipping costs outside of Latvia are calculated according to the destination address and the weight of the order.
Delivery is free of charge if the purchase amount exceeds EUR 99.00
The order is delivered only after the goods bill has been paid.
For delivery in Latvia, the parcel will be delivered in 2-4 business days.
Delivery to EU countries is done in 4-7 business days.
Delivery outside the European Union requires 2-4 weeks.
When placing an order, you may choose the method of payment – either via a Debit/credit card, or via a bank transfer after you have received the bill by email.
We recommend that you pay the bill received by email within 2 business days. When paying your bill by bank transfer, you will need to provide your order number as noted on your bill.
If you haven't received your bill, please check the spam or junk folder of your mailbox. If the bill is not there, please contact us and we will resend it to you.
The reservation period for the goods you have ordered is 5 calendar days from the billing date. After this period, unpaid bills are canceled.
Upon payment of the purchase, a confirmation of the transaction and information on the delivery or receipt of the Goods will be sent to the e-mail specified by you. The order is delivered only after the bill has been paid.
Order processing takes place on weekdays from 9:00 to 17:00.
VISA, MASTERCARD and MAESTRO cards issued by any bank in the world are accepted for payment.
If the Buyer identifies defects (scratches, tears, etc.) caused during delivery, they have the right to return the Goods. The cost of returning the defective Goods shall be borne by the Seller.
To notify us of the return of the defective Goods, the Buyer must complete the return form within 2 days of receipt of the Goods or notify the Seller thereof by e-mail to shop@prae.lv, indicating the bank account to which the money paid for the Goods is to be paid.
The Buyer must deliver or post the Goods to the Seller within 14 days from the date of notifying the Seller of the exercise of the right of withdrawal by sending or delivering the Goods to the address: Lāčplēša iela 75A-16, Riga, LV-1011.
Within 2 days after the Seller receives the defective Goods from the Buyer, the Seller will reimburse the Buyer for the price of the Goods and the shipping costs by transferring the reimbursement to the bank account specified by the Buyer. The Seller reserves the right not to refund the purchase and services until the Buyer returns the Goods or submits proof of having sent the Goods back to the Buyer.
In cases where the Goods have not been delivered to the Buyer due to the fault of SJSC Latvijas Pasts, the Seller shall reimburse the Buyer the value of the paid Goods and delivery only after the Seller has received from SJSC Latvijas Pasts a confirmation of non-delivery or compensation.
We process Buyers' personal data in accordance with the requirements of the Personal Data Protection Law and other legal acts of the Republic of Latvia regulating the processing and protection of personal data.
The only source of personal data is the completed order/purchase that you make when purchasing Goods from our online store. At the time of purchase, you fill out an order form with your full name, phone number, email address and shipping address. This is the minimum contact information needed to inform you about the order fulfillment process and other order-related issues. You can designate another person to receive your purchase if that person has given their consent. By providing us with information about the third party who will receive the goods, you confirm that you have received consent from the third party to the transfer, use and processing of their personal data.
All personal information provided to us is only necessary for the execution of a specific order.
When you browse our store, we automatically receive your computer's internet protocol (IP) address to provide us with information about your browser and operating system.
Our store is located at store.anothertravelguide.com which provides us with an online trading platform that allows us to sell you Goods. Your data is stored on a server in the Latnet data centre, which is maintained by SIA Latnet, registration number 50003913971, address Uriekstes iela 2a-24, Riga, LV-1005 in the database mysql

Our website uses cookies to understand how people use our website in order for us to improve our website. Cookies are small text files that are stored, for example, on the user's computer or mobile device web browser when visiting a site. Cookies do not contain any personal data and they cannot identify individual visitors. We use Google Analytics, a tool that allows for the measurement of traffic to a site and informs us how the site is being used. The tool generates multiple cookies that track if you have ever visited the site before. These cookies are used for statistical purposes only. If you do not wish Google Analytics to track or use information about you, you can set up an opt-out system in your browser by clicking here.

The Buyer and the Seller shall resolve any disputes related to the order by way of negotiations. In the event that the Parties cannot agree on a mutually acceptable solution to the dispute, the dispute shall be settled by the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia.
By making a purchase through store.anothertravelguide.com, you acknowledge that you agree to these terms and conditions, including your acceptance of all current agreements between the Seller and you regarding the Website store.anothertravelguide.lv and its use by you.
The Seller reserves the right to revise and update these Terms at any time by posting the relevant changes on the Website and stating the date of the last change. Any changes to these Terms and Conditions shall take effect immediately upon their publication. You agree that by continuing to use the Website after such changes have been made, you acknowledge your agreement to all such changes.
If anything is unclear or you have any questions, please write to the email address shop@prae.lv or call +371 27339002 (weekdays 9:00 to 17:00).
These Terms were prepared and approved on December 3, 2019