Terms & Conditions
and Conditions for the placing of orders
Buyer – a natural person who makes
a purchase on the Website https://store.anothertravelguide.com/
Seller – SIA “P.R.A.E. Sabiedriskās
attiecības”, a Latvian company
SIA “P.R.A.E. Sabiedriskās attiecības”
legal address: Lāčplēša iela
75A-16, Riga, LV-1011,
registered with the Enterprise
Register of the Republic of Latvia under registration number 40003453747,
e-mail address: firstname.lastname@example.org
telephone: + 371 27339002
– Buyer and Seller together;
– a product or products ordered by the Buyer on the Website.
By placing an order, the Buyer
confirms that they are familiar with and are bound by these Terms and
The Buyer places an order on the
Website, either registering their user account or without registering an
To place an order, the Buyer adds
the selected Goods to the virtual shopping cart, selects the country/territory
and pays for the order.
The Seller shall not be liable in
cases where the Buyer has provided an incorrect delivery address.
The order is delivered to the Buyer
or to the person specified in the order as the recipient of the order.
Your order will be
shipped according to the information in the order. Publications are sent using
the services and prices set by SJSC Latvijas Pasts, with shipping costs included
in the purchase price.
Delivery within Latvia
costs EUR 3.50.
Shipping costs outside of
Latvia are calculated according to the destination address and the weight of
Delivery is free of
charge if the purchase amount exceeds EUR 99.00
The order is delivered
only after the goods bill has been paid.
For delivery in Latvia, the
parcel will be delivered in 2-4 business days.
Delivery to EU countries is
done in 4-7 business days.
Delivery outside the
European Union requires 2-4 weeks.
When placing an order,
you may choose the method of payment – either via a Debit/credit card,
or via a bank transfer after you have received the bill by email.
We recommend that you pay
the bill received by email within 2 business days. When paying your bill by
bank transfer, you will need to provide your order number as noted on your bill.
If you haven't received your bill, please check the spam or junk
folder of your mailbox. If the bill is not there, please contact us and we will
resend it to you.
The reservation period
for the goods you have ordered is 5 calendar days from the billing date. After
this period, unpaid bills are canceled.
Upon payment of the
purchase, a confirmation of the transaction and information on the delivery or
receipt of the Goods will be sent to the e-mail specified by you. The order is
delivered only after the bill has been paid.
Order processing takes
place on weekdays from 9:00 to 17:00.
VISA, MASTERCARD and
MAESTRO cards issued by any bank in the world are accepted for payment.
RETURN OF GOODS
If the Buyer identifies
defects (scratches, tears, etc.) caused during delivery, they have the right to
return the Goods. The cost of returning the defective Goods shall be borne by
To notify us of the return
of the defective Goods, the Buyer must complete the return form within 2 days
of receipt of the Goods or notify the Seller thereof by e-mail to email@example.com,
indicating the bank account to which the money paid for the Goods is to be
The Buyer must deliver or
post the Goods to the Seller within 14 days from the date of notifying the
Seller of the exercise of the right of withdrawal by sending or delivering the
Goods to the address: Lāčplēša iela 75A-16, Riga, LV-1011.
Within 2 days after the
Seller receives the defective Goods from the Buyer, the Seller will reimburse
the Buyer for the price of the Goods and the shipping costs by transferring the
reimbursement to the bank account specified by the Buyer. The Seller reserves
the right not to refund the purchase and services until the Buyer returns the
Goods or submits proof of having sent the Goods back to the Buyer.
In cases where the Goods have not been delivered to the Buyer
due to the fault of SJSC Latvijas Pasts, the Seller shall reimburse the Buyer
the value of the paid Goods and delivery only after the Seller has received
from SJSC Latvijas Pasts a confirmation of non-delivery or compensation.
PROTECTION OF PERSONAL
We process Buyers' personal data in accordance with the
requirements of the Personal Data Protection Law and other legal acts of the
Republic of Latvia regulating the processing and protection of personal data.
The only source of
personal data is the completed order/purchase that you make when purchasing Goods
from our online store. At the time of purchase, you fill out an order form with
your full name, phone number, email address and shipping address. This is the
minimum contact information needed to inform you about the order fulfillment
process and other order-related issues. You can designate another person to
receive your purchase if that person has given their consent. By providing us
with information about the third party who will receive the goods, you confirm
that you have received consent from the third party to the transfer, use and
processing of their personal data.
All personal information provided to us is only necessary for
the execution of a specific order.
When you browse our
store, we automatically receive your computer's internet protocol (IP) address
to provide us with information about your browser and operating system.
Our store is located at
store.anothertravelguide.com which provides us with an online trading platform
that allows us to sell you Goods. Your data is stored on a server in the Latnet
data centre, which is maintained by SIA Latnet, registration number
50003913971, address Uriekstes iela 2a-24, Riga, LV-1005 in the database mysql
for example, on the user's computer or mobile device web browser when visiting
a site. Cookies do not contain any personal data and they cannot identify
individual visitors. We use Google Analytics, a tool that allows for the
measurement of traffic to a site and informs us how the site is being used. The
tool generates multiple cookies that track if you have ever visited the site
before. These cookies are used for statistical purposes only. If you do not
wish Google Analytics to track or use information about you, you can set up an
opt-out system in your browser by clicking here.
SETTLEMENT OF DISPUTES
The Buyer and the Seller
shall resolve any disputes related to the order by way of negotiations. In the
event that the Parties cannot agree on a mutually acceptable solution to the
dispute, the dispute shall be settled by the courts of the Republic of Latvia
in accordance with the laws and regulations of the Republic of Latvia.
By making a purchase
through store.anothertravelguide.com, you acknowledge that you agree to these
terms and conditions, including your acceptance of all current agreements
between the Seller and you regarding the Website store.anothertravelguide.lv
and its use by you.
The Seller reserves the
right to revise and update these Terms at any time by posting the relevant
changes on the Website and stating the date of the last change. Any changes to
these Terms and Conditions shall take effect immediately upon their
publication. You agree that by continuing to use the Website after such changes
have been made, you acknowledge your agreement to all such changes.
If anything is unclear or
you have any questions, please write to the email address firstname.lastname@example.org or call
+371 27339002 (weekdays 9:00 to 17:00).
These Terms were prepared
and approved on December 3, 2019